Writing

Notes on selling, leadership, and the channel.

Field-tested thinking on sales, go-to-market, and building teams that win on value, not price. New pieces as they're written.

January 2, 2025

Resolutions and Goals have a 92% Failure Rate. Three Principles to change the odds!

Only 8% of you will keep your New Years resolution. That means 92% of you will fail. If you consider that a resolution is just a goal you set for yourself, a failure rate of 92%…

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December 10, 2024

Do you have beliefs that will sink your career?

I’m sharing a list of 3 toxic beliefs that Sales professionals can develop. My experience has shown any one of these beliefs will sink you as a salesperson if left unchecked. I…

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October 23, 2024

The biggest lie Salespeople tell

One of the best experiences for some salespeople is walking away from a Prospect / Client meeting feeling like you nailed it. You had a great conversation, you explained your…

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October 1, 2024

Do humble leaders struggle?

When I was growing up, my dad would occasionally take me to the manufacturing plant where he worked. I thought he oversaw the whole company because everyone at the company knew…

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September 26, 2024

Empathy - My Sales Origin Story

I hope you share an example of empathy, share your origin story, leave a comment, or at least give a thumbs up if anything in this story resonates with you.

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June 28, 2017

Using technology to protect the endangered Tlingit language

Here is an interesting article about efforts to preserve endangered native Alaskan Languages. Language is an important part of any culture that should be preserved and remembered.…

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March 3, 2017

Improving Student Outcomes with Video Teleconferencing

While attending the February 2017 ASTE Conference in Anchorage, I had the privilege of attending a session titled "How Video is Changing K-12 in Alaska's Kenai Peninsula." Mara…

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June 29, 2015

Customer Experience: One Perspective

It is very clear that customer service is important, but what does that look like? When I speak, I often use a personal story to convey an example of my point and reinforce my…

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June 24, 2015

FCC Seeking Comments on E-Rate Eligible Services List

Each year the Federal Communications Commission (FCC) seeks input on the E-Rate program and associated eligible services through a group called the Wireline Competition Bureau.…

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January 27, 2015

How to get Return on Ed Tech Investments

In business, every leader understands the Key Performance Indicators (KPIs) within the organization. The Return on Investment (ROI) is tracked with every capital outlay as a…

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December 29, 2014

No E-Rate for Dial Tone?

With the phase out of E-Rate discounts supporting dial tone, I have received many questions asking, “What should we do?” Here is the short answer:

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